Refund Policy

Skillsfirst sells access to digital course content, which you can begin using the moment payment clears. This page sets out when we will refund a subscription.

1. The refund window

You may request a full refund within 7 days of payment, provided you have completed no more than 20% of any course. Beyond that, the content has largely been consumed and we cannot take it back.

2. When we always refund

• You were charged twice for the same period.
• You were charged after your subscription had already lapsed. (We do not auto-renew, so this should never happen — if it does, it is our error and we will refund it in full.)
• A course you paid to access is withdrawn and we cannot offer a comparable replacement.

3. When we do not refund

• You changed your mind after working through most of a course.
• You did not use the subscription. Access was available to you for the whole period.
• Your account was suspended for breaking our Terms.

4. How to ask

Email support@skillsfirst.pro from the address on your account, with your order number and a line about what went wrong. We reply within 3 business days.

5. How you get the money

Approved refunds go back through Razorpay to the original payment method — we cannot send it anywhere else. Razorpay typically takes 5–7 business days to return it to your bank or card.

6. No auto-renewal

Worth repeating: we never charge you a second time on our own. Your subscription runs for the period you bought and then stops. There is no mandate to cancel and no surprise renewal to claim back.

Last updated: 14 August 2026